Smartway Moving

These movers don’t even deserve 1 star. They damaged my house I was moving out of and half of my stuff was damaged. They were 8 hours late showing up to move my stuff out of my house and three weeks late delivering my stuff to my new house. When they damaged my house moving my stuff out they didn’t even tell us about it, we found out from the cleaners that came in after the move. They would not talk to us when we tried to follow up in regards to when we would receive our stuff and were aggressive and threatening. They did come and fix the damage but they would have only did the bare necessities if it wasn’t for my brother who I had watching them made them do the job properly. DO NOT HIRE THESE PEOPLE THEY ARE SCAM ARTISTS!!

Move size: 3 Bedroom Home Service cost: $4000

Very happy with the service I received from this company. I moved from Richmond in British Columbia to Montreal. Victoria was my go to person and she helped me get everything together from start to finish. She is extremely attentive and works later hours which made it easy to get in touch with her whenever I needed to, I really liked that. I was very pleased and impressed by the guys that came to pick-up. They took their time wrapping up my furniture and packed my massive Swarovski mirror so well. This mirror is not cheap and I was the most worried about it, so I paid an extra $150.00 to have them wrap it professionally and I am happy that I did because I could not do that great of a job packing it myself. it took them 11 days to deliver, I was told by Victoria that I should expect two weeks so this worked out great as we had already arrived at our new place. The delivery crew was different from the pick up guys but also did a fantastic job. Everything was put in its proper place and room and the guys worked hard and not to mention late until the job was done. Thankfully my mirror arrived without any damages which honestly was my biggest concern from the get go. Very happy with the price as well because the amount is what we were anticipating and what we budgeted when going through our inventory with Vic. I would recommend using this company and dealing with Victoria if possible.

Move size: 3 Bedroom Home Service cost: $4280

This is one of the most unprofessional moving company I have ever dealt with. 90% of my furniture had a damaged. One of my worst experience to deal with this company. David who doesn't even knows how to talk threaten to throw my furniture away and don't even have a customer service skills. The claim submitted was for 378/lb and he said you were declined. How the heck the bed, dressing table, dining table, sofa can weight 378/lb. this is totally [EDIT]. This company is a scam and deserves and people should no longer be dealing with it. This company doesn't even has a google reviews as they are aware that they will get negative reviews.

Move size: 1 Bedroom Home Service cost: $1700

Always late (by about two hours for pick up and delivery from when they said they’d be there), poor communication. Extremely SLOW. I probably moved more things into my new house than they did. Very unprofessional and extremely discourteous. The delivery driver yelled at my new neighbour when she asked them to not completely block her driveway. Oh. And they can’t park a truck to save their lives! I had zero confidence in this company from the start of move-out day. Would never recommend these people to move anything. Ever.

Move size: 4 Bedroom Home Service cost: $8500

I spoke with Brandon from Smart Way moving who seemed to be a great sales rep. They gave me a low rate and I needed storage so this was offered to me. They could not confirm a date of my move and instead gave me a range of three days. Every time I asked when they would have my stuff arrive they avoided the question. I also asked several times for their storage location with no answer. Finally they provided the address of 1670 Enterprise Road. Which came up as Provincial Movers. One quick google check and these guys had terrible reviews. I asked Brandon who suddenly could not speak English about this and had no response. So I cancelled my move with them. They are now refusing to return my $100 refundable deposit with them. When booking they assured me this money was returnable unless it was less than 24 hours notice. I cancelled four days in advance.

Don’t book with them. It’s just Provincial Movers operating under another name.

Move size: 2 Bedroom Home Service cost: $2500

This is the most unprofessional moving company.
1. They don't come on time
2. Do not label the boxes properly
3. arrogant labor
4. did not deliver all the stuff, when claim was filed they declined it citing the weight of items to be delivered is less
5. broke furniture, decline claim citing the picture doesn't show it as broken when their labor took the picture and confirmed it was broken.
6. charged 3% as credit card fee without informing me

Patiently followed up for 3 months after which they said claim is declined. Spoke to the manager and got the answer to "move-on". They are cheating people in the name of moving stuff. Never consider them for any move.

Move size: 2 Bedroom Home Service cost: $5000